<SHIPPING & DELIVERY>

 We’d like to inform you our shipping method, time table and important issues in this page.

**Important Notice** 

A. 2022. 04. 20 update

  - UKLANE : no Carrier who can make delivery

  - Russia : Delivery re-stared from March & Open by 9Kg for each parcel

       **Russian Customs could request to submit personal information to each customer.

          This is based on Russian regulation, so Testerkorea cannot be guaranteed refund

          when  the problem(shipback to KOREA) occurred. Testerkorea can make a shipment once

          again if the customer pay the additional charge for re-ship.

B. to the Brazil customers

  - CPF number must be on your information for making shipment

All parcels from Testerkorea is shipped from Korea.

When making an order

You can see the weight for each items in shopping page.

And, when you make your cart, you could find the Shipment Carrier (one or more) and their shipping price.
Select the shipment company and then the page goes for payment.

After payment, we are starting to make each parcel.

The lead time is 3~7 working days after we got an order, making parcel and make reservation to the Carrier.

(You could see preparation period at the item pages)

The tracking number will be uploaded when we made reservation.

It means, you can start to track your parcel from 1~2 days(depends of the shipping company it takes around 2~4days) after. Because the actual pick up will be done by the shipping company after reservation date.

If you cannot see any tracking number within 7 working days

Please remain CS message on [1:1 Q&A]

TesterKorea takes responsibility for the shipments of our orders.

If you have problems in delivery, please inform us with 1:1 Q&A at MY-PAGE.
We will quickly take an action to resolve it.

 When you make CS message

a. select your order number (or Common issue if you don’t have order)

b. select Question type

c. make you message

  => If there is no order number and question type, the reply could be took bit longer time.

Customs duty is the recipient’s responsibility.

Please note that your parcel may be subjected to the customs of your country when it arrived in. And the customs duty is the recipient’s responsibility.
If the parcel cannot reach because of this issue, Testerkorea cannot make refund for the order.

Choosing a Shipping Method

You can choose your preferred shipping method on the Shipping Method page during the checkout process.

TESTERKOREA offer various shipping methods as follows: