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Any Issues After Shipping
Date : 2023-11-16
Name : ADMIN
Hits : 341

 First of all, refund requests due to buyer's change of mind cannot be accepted.

 The cost of ship-back to Korea is very expensive, and the delivery period is not clear.

 

1.    Any issue from local customs.

This case is uncontrollable issue. Please handle it on recipient’s side.

è  Detail information about Customs Clearance and Tax

Paying duties is recipient’s responsibility and it's not a reason of reimbursement.

If there’s anything we can help, we are always ready. Please send inquiry.

 

2.    Damaged / Missing / Wrong item issue

We always use enough bubble sheet to prevent damage while delivery.

Also, take picture of all items before we pack the parcel to avoid any dispute.

Nonetheless, problems may arise and please check below things first.

[Different package / texture / color of item]

Renewal of the item is quiet frequently happened by manufacturer. If the item is same with not much price gap, we will send you that new item without notice.

Also, color of the item (especially makeup items) can be slightly different from the photos depending on the device you are using and individual skin tones. Please check the color option code is matching with your order.

If there’s still a problem, please send us the picture via inquiry. You can attach the pictures there.

 

3.    Not receiving free gifts.

We will try the best to give the gift items to all customers, but free gifts are limited in quantity. If they are out of stock at the time of shipment, they may not be included.

This can not be the reason of reimbursement.

 

4.    Shipping failures

The parcel can be returned to Korea due to below reasons.

Recipient refuse / Long-term absence / Insufficient address / and others

In this case, Shipping cost (original shipping cost + return shipping cost) will not be refunded.

    Original shipping cost & return shipping fee might be bigger than the original payment amount. 

    There would be no refund for the returned parcel like this.

    - Please double check your zip code, address, and contact during the checkout.

    - Notice from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded 

    as a reason to get a refund for the returned parcel.

    - Please check the tracking information regularly. Shipping service quality is beyond our control.

    The refund process will be suspended until the official results from the shipping company updated or return parcel 

    arrives at our warehouse.

    The return shipping cost is much higher than the original shipping cost except some courier.

    Claims on returned parcels can be checked within 6 months from the purchase date only.

 

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