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Changes & Issues Before Shipping
Date : 2023-11-16
Name : ADMIN
Hits : 182

1.    Address information change

We can change the receiver’s information until we start the shipping. Please send inquiry before we input the tracking number.

 

2.    Order cancellation

If customer wants to cancel the order, please contact us as soon as possible.

Send inquiry on our webpage is the fastest way to contact.

Once the status of order changed to [Awaiting shipment] and we already ordered your items, we cannot cancel the order.

 

3.    Change of item

This case is same as cancellation. Please contact us ASAP, via inquiry.

If we can change the item, we will give the guide about the price difference.

 

4.    Out of stock / Discontinued items

    There might be out of stock / discontinued items in your order. We will send an email to registered address and

            leave a comment about this on your order detail.

    If we know re-stock schedule, we will tell you when it will be ready.

    Or, if it’s not able to get the item, we will give you refund and proceed the collection with other items in your order.

    If the partial refund amount is less than 30% of the total order payment, we will refund to your deposit amount for 

    fast process. You can check the refund amount and our comment from order detail page.

 

5.    Not accepted by courier

    Even if the destination country is eligible for delivery, certain areas may be rejected by the shipping company. 

    We will send an email to registered address and leave a comment about this on your order detail.

    If there’s another courier can process shipping, we will tell you about this option with price difference.

    Or if there’s no alternative way of shipping, we will cancel and refund your order.

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