[Basic Condition of Parcel declaration.]

-      Gift, Sample or Something non-commercial.

-      Value : 10 ~ 150usd (Depends on parcel size, weight and total payment amount)

è  We declare the parcel as above, but it doesn’t guarantee the customs clearance.

Also, large size order needs to be declared with original value since there is high possibility of customs check. If there is any specific request on this matter, please contact us via inquiry.

1.    Customs Clearance

Import duties taxes and charges are not included in our payment.

If some charges occur, it is the recipient's responsibility since it is beyond our control.

Customs policies are different by each country, so please check with your country's customs office to determine.

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.

2.    Return / Refusal of Customs Clearance

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.

Each country has a different policy on Hazardous product issues, we are not responsible for informing this information. So, customers need to contact the local customs information office to check out.

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide any kind of documents requested by recipient's country, or other related issues, we will not be responsible for shipping cost refund (original shipping cost + return shipping cost)

It applies to all shipping couriers.

3.    Customs issues are Non-refundable Case

No Shipping cost refund for the return parcel with customs issue.

Please note that original shipping cost & return shipping fee might be bigger than your payment amount. In that case, there would be no refund for the returned package.

Please keep following up with the tracking update and if customs clearance gets delayed, contact local customs as soon as possible and claim the parcel.